If you own a Google Pixel 6 and can’t receive calls, there are several things that can cause the issue.
The first step is to boot the phone into Safe Mode and see if the problem goes away.
To boot the Pixel 6 into Safe Mode, hold the power button, then tap and hold power off, then select reboot in safe mode.
Testing the phone in Safe Mode will help to eliminate any rogue app that is causing an issue.
7 Causes and Fixes Google Pixel 6 Can’t Receive Calls
- Do Not Disturb is Enabled
- Third Party App
- Clear Cache
- Go to Settings
- Find and select Apps & notifications
- Choose See all apps
- Navigate down to find the Phone app
- Select Storage
- Tap “Clear cache”.
- Display Over Other Apps
- Go to Settings
- Find and select Apps & notifications
- Go to Advanced
- Special app access
- Display over other apps
- Navigate down to find the Phone app
- Make sure Phone app is allowed.
- Phone App Has All Notifications Enabled
- Go to Settings
- Find and select Apps & notifications
- See all apps
- Navigate down to find the Phone app
- Select Notifications
- Tap on Incoming Calls and make sure the Pop on screen option is turned on
- Factory Reset the Phone App
- Go to Settings
- Find and select Apps & notifications
- See all apps
- Navigate down to find the ‘Phone’ app
- Tap the three dots at the upper right corner
- Uninstall updates
- Tap OK to restore Phone app to the factory default version.
- Network Coverage
The Do Not Disturb option can be set, which will turn off any incoming calls from being heard.
It is quick and easy to turn on or off by pulling down from the top of the screen.
You can also go to Settings–> Sound –> Do Not Disturb and select it.
Within the Do Not Disturb settings, there is also an option that controls the way the main on/off tab works.
For example, the main tab will work until you manually change it or it can be set to be on for only an hour and revert back.
A Rouge third-party app can cause problems and maybe stopping the main dial-er app from working correctly.
Booting into Safe Mode is usually a good way to test for any bad app since only the phone’s default apps are loaded.
Going through the installed apps and looking for an unknown app is also a good way to see if there is a bad app installed.
Clearing the cache can often help with issues with many Android smartphones including the Google Pixel 6.
Clearing the cache will clear your call history and Phone App settings.
Steps to Clear Cache Google Pixel 6
Display over other apps allows apps to communicate and use other features they do not have.
For example, the Phone app needs this option to be on to enable the phones ringer.
Check the Phone app has the option enabled.
How to Set the Phone App: Display Over Other Apps
Check that the Phone app has all notifications enabled which is how shows it alerts that a call is incoming.
How To Phone App Has All Notifications Enabled
If none of the above works, restoring the app to the factory default version may be an option, but all data will be lost.
The entire phone can be factory reset or only the phone app itself.
I would suggest only factory resetting the phone apps since a full factory reset is much more extreme.
Factory resetting the phone app will clear your call history and Phone App settings.
How To Factory Reset the Phone App
Your phone may be having a problem with a cell tower, and coverage may be limited in your area.
Summary
If your Google Pixel 6 is not receiving phone calls, it can no doubt be very frustrating.
The first thing to do is to boot into safe mode to see if the problem clears.
If the problem does not clear, try the Causes and Fixes above to see if the phone can start working again.
Keep in mind that the cell towers or service may be having server problems.
Do you have a Google Pixel 6 that can’t receive phone calls? Let us know in the comments below.